What form of payments do you accept?
We accept VISA, MasterCard, American Express, Discover and PayPal
Is it safe to shop on your website?
For your comfort and safety we use Secure Server Layer or SSL technology to virtually
eliminate any third party from trying to obtain your information during transmission.
SSL is the standard in secure web transactions. All credit card transactions are
processed by PayPal with industry leading security and fraud prevention systems.
What if I don’t feel comfortable placing an order
Click on the “Contact” button on the top of the home page and choose the button Special
Request / Custom Orders on the contact form. Send in your request and one of our
customer service representatives will contact you as soon as possible.
What if I want to ship a gift to someone?
At checkout, first make sure that you indicate the shipping address of the recipient and
make it different from the billing address. You will see a comment box at the end of the
order, please make your request known there. At your request, we will include a gift
note with your personal message free of charge and omit the invoice or sales slip.
What is your Return policy?
Unfortunately, we do not offer refund for any of our products. If a product is damaged
during transport, it can be exchanged within 7 days of receipt (14 days for
international customers) for a replacement of the same product. Any damaged items must
be reported within 24 hours of receipt and all original packaging material must be kept.
Shipping charges for returned goods will not be provided. Shipping charges will also be
deducted for items returned back to us due to multiple unsuccessful attempts by the
carrier to deliver a product which requires a signature at the delivery address.
Sometimes you will have an option to release the package without your signature by
signing off the release option on the delivery notice left by the carrier. Please note
that by doing so you will release the carrier and yorubaimports.com from any
liabilities. Special orders cannot be returned or exchanged.
All items featured on our website are either handmade or vegetation. Variances in size,
color, texture and style will occur. Some might have age cracks and material
imperfections which add to their beauty and authenticity. We ask that our customers keep
in mind the unique nature of their purchases when evaluating a product for return as
variances are not valid reasons for an exchange.
How do we return a product for exchange?
Use the “Contact” button and select the button “problem with an order” on the contact
form. Fill in your order information (putting your order number and item(s) you would
like to exchange) and we will email you shortly with a return receipt. Any returns
without a return receipt will be refused. We suggest you use FedEx or UPS ground service
for returning any products and insure them. Shipping costs associated with the return of
a product are the customer’s responsibility.
What if the products are damaged?
Any damaged items must be reported within 24 hours of receipt and all original packaging
material must be kept.
How and when do you ship my order?
We use USPS and FedEx for our shipments. For items too big to ship via USPS (i.e.
wholesale orders) we use a truck line. The truck line that we used we will ship to the
nearest metropolitan registered to the trucking line. If you feel this is inadequate,
you can arrange for your own shipping by adding this request in the comment box at
checkout. All products in stock are shipped within 24-72 Hours of receipt of your order
excluding weekends and holidays
What if I want my order shipped overnight?
Select an overnight option at checkout and we will ship out your order as soon as
possible. Please keep in mind that there is a processing time of 24 hours and your goods
may not go out that same day.
Do you ship internationally?
Yes. We ship all over the world using USPS priority mail or FedEx. You can see real-time
shipping rates by attempting to order items and viewing the rates for those items in our
cart. Payments can be made via PayPal drawn in US funds. You are responsible for duties,
local laws or any other charges imposed by your respective country for the item ordered.
Shipping charges are not refundable if you return an item for exchange. We must receive
any returns within 14 days of receipt for international customers.
Do you ship to a P.O BOX address?
Yes. We will ship to a P.O BOX address within continental US via USPS. For any P.O BOX
address outside the continental US contact us.
Do you have a print catalog you can send me?
Unfortunately we do not have a print catalog as our products change frequently and vary
from time to time.
Can I reserve an item I like, or do you offer a Layaway
Unfortunately, at this time we do not offer a plan of reserving an item or putting an
item on layaway.
Do you have a physical showroom we can visit?
Yes, we are located in Miami Gardens, Florida. Our address is 4960 NW 165th Street, Unit
B5, Miami Gardens, FL 33014.
Do you offer a wholesale option?
Yes, we offer a separate site with a listing of our wholesale products. You can order
these bulk items and have shipped items to any location. Please click on this wholesale
signup link by clicking here.