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What form of payments do you accept?
We accept VISA, MasterCard, American Express, Discover and PayPal
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Is it safe to shop on your website?
For your comfort and safety we use Secure Server Layer or SSL technology to virtually eliminate any third party from trying to obtain your information during transmission. SSL is the standard in secure web transactions. All credit card transactions are processed by PayPal with industry leading security and fraud prevention systems.
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What if I don’t feel comfortable placing an order on-line?
Click on the “Contact” button on the top of the home page and choose the button Special Request / Custom Orders on the contact form. Send in your request and one of our customer service representatives will contact you as soon as possible.
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What if I want to ship a gift to someone?
At checkout, first make sure that you indicate the shipping address of the recipient and make it different from the billing address. You will see a comment box at the end of the order, please make your request known there. At your request, we will include a gift note with your personal message free of charge and omit the invoice or sales slip.
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What is your Return policy?
Unfortunately, we do not offer refund for any of our products. If a product is damaged during transport, it can be exchanged within 7 days of receipt (14 days for international customers) for a replacement of the same product. Any damaged items must be reported within 24 hours of receipt and all original packaging material must be kept. Shipping charges for returned goods will not be provided. Shipping charges will also be deducted for items returned back to us due to multiple unsuccessful attempts by the carrier to deliver a product which requires a signature at the delivery address. Sometimes you will have an option to release the package without your signature by signing off the release option on the delivery notice left by the carrier. Please note that by doing so you will release the carrier and yorubaimports.com from any liabilities. Special orders cannot be returned or exchanged.
All items featured on our website are either handmade or vegetation. Variances in size, color, texture and style will occur. Some might have age cracks and material imperfections which add to their beauty and authenticity. We ask that our customers keep in mind the unique nature of their purchases when evaluating a product for return as variances are not valid reasons for an exchange.
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How do we return a product for exchange?
Use the “Contact” button and select the button “problem with an order” on the contact form. Fill in your order information (putting your order number and item(s) you would like to exchange) and we will email you shortly with a return receipt. Any returns without a return receipt will be refused. We suggest you use FedEx or UPS ground service for returning any products and insure them. Shipping costs associated with the return of a product are the customer’s responsibility.
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What if the products are damaged?
Any damaged items must be reported within 24 hours of receipt and all original packaging material must be kept.
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How and when do you ship my order?
We use USPS and FedEx for our shipments. For items too big to ship via USPS (i.e. wholesale orders) we use a truck line. The truck line that we used we will ship to the nearest metropolitan registered to the trucking line. If you feel this is inadequate, you can arrange for your own shipping by adding this request in the comment box at checkout. All products in stock are shipped within 24-72 Hours of receipt of your order excluding weekends and holidays
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What if I want my order shipped overnight?
Select an overnight option at checkout and we will ship out your order as soon as possible. Please keep in mind that there is a processing time of 24 hours and your goods may not go out that same day.
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Do you ship internationally?
Yes. We ship all over the world using USPS priority mail or FedEx. You can see real-time shipping rates by attempting to order items and viewing the rates for those items in our cart. Payments can be made via PayPal drawn in US funds. You are responsible for duties, local laws or any other charges imposed by your respective country for the item ordered. Shipping charges are not refundable if you return an item for exchange. We must receive any returns within 14 days of receipt for international customers.
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Do you ship to a P.O BOX address?
Yes. We will ship to a P.O BOX address within continental US via USPS. For any P.O BOX address outside the continental US contact us.
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Do you have a print catalog you can send me?
Unfortunately we do not have a print catalog as our products change frequently and vary from time to time.
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Can I reserve an item I like, or do you offer a Layaway Plan?
Unfortunately, at this time we do not offer a plan of reserving an item or putting an item on layaway.
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Do you have a physical showroom we can visit?
Yes, we are located in Miami Gardens, Florida. Our address is 4960 NW 165th Street, Unit B5, Miami Gardens, FL 33014.
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Do you offer a wholesale option?
Yes, we offer a separate site with a listing of our wholesale products. You can order these bulk items and have shipped items to any location. Please click on this wholesale signup link by clicking here.
